EMERGENCY & NON-EMERGENCY GUIDELINES

We are pleased to provide our residents with 24 Hour Emergency Service. We believe that if you know what to expect from us, then you will be better prepared to deal with an unexpected event. Please keep these instructions handy for easy reference. Thank you.

NON-EMERGENCY SITUATIONS:

No Hot Water: This may be considered an emergency ONLY if there has been no hot water for an extended period of time: days not hours. In the event of no hot water, and it is not during a contractor’s normal business hours, we may be unable to repair the problem in as timely a manner as we would like, so be resourceful in the meantime. Please report the problem via email at appianway@labellemgt.com.

Clogged or Backed Up Toilet: This may be considered an emergency ONLY if there is only one toilet in the unit AND you have made every effort, including plunging, to clear the stoppage yourself. In any case, turn off the valve behind the toilet, shut the lid and clean up any mess—due to health issues, our staff will generally not begin work until area is cleaned up and essentially free of bacterial contaminants. Please report the problem via email at appianway@labellemgt.com.

Noise Complaints or Security Issues: Please contact 911. If the problem is serious enough to involve the Police, you will still want to make us aware of the situation so we can address it properly. Please report the problem via email at appianway@labellemgt.com.

Air Conditioning: Failure of the AC system is NOT an emergency. Please report the problem via email at appianway@labellemgt.com.

THE LOCK MAY NOT BE CHANGED.